Terms of Service

Effective 6 October 2026 · DocuBox Pty Ltd (ACN 702 856 988)

1. About these terms

These Terms of Service (Terms) are an agreement between DocuBox Pty Ltd (ACN 702 856 988) of 5 Middle Barten Court, Bray Park QLD 4500 (DocuBox, we, us, our) and the person or organisation that creates an account or uses the Service (you, your).

By creating an account, starting a plan, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for an organisation, you confirm you are authorised to bind that organisation, and "you" includes it.

2. Definitions

• Service means the DocuBox website, portal, Unit Builder, Custom VOC Builder, downloads, emails and related support.
• Documents means the files we supply to you through the Service, including assessment packs, marking guides, mappings, learner and trainer guides, slides, eLearning (SCORM) packages, recognition (RPL) kits and VOCs, and any copies or adaptations of them.
• Library Content means our underlying text, questions, tasks, templates, layouts, images and mappings from which Documents are produced.
• Your Content means information you give us, such as your company name, logo, colours, contact details, site and equipment details, and any additional items you ask us to include.
• Plan means the Free plan or a paid plan (currently Pro, Business and Corporate), as described on our website.
• Unit means one nationally recognised unit of competency. A skill set or qualification counts as one Unit for each unit of competency it contains; a VOC counts as one Unit for each unit of competency it is aligned to.
• Period means your weekly billing period on a paid Plan, or the calendar week (Monday to Sunday, Brisbane time) on the Free plan.
• Your Organisation means the business, company or other entity named on your account, together with its employees and contractors acting for it.

3. Your account

1. You must be at least 18 and give us true, current and complete information, and keep it up to date.
2. Keep your sign-in details secure. Do not share an account login. Each person who uses your account should be added as a team member under their own email.
3. You are responsible for everything done through your account, including by your team members, and must tell us promptly at [email protected] if you suspect unauthorised access.
4. Each Plan includes a number of team seats and brands. The account owner controls who is on the team and can remove members at any time.
5. We may refuse, suspend or close accounts that we reasonably believe were opened with false information, to obtain more than one free week, or to otherwise get around these Terms.

4. The Service

1. Unit Builder. You choose units of competency, skill sets or qualifications and the branding to apply. We produce the Documents from our Library Content, mapped to the requirements of each unit as published on the national training register (training.gov.au) at the time the Documents are produced.
2. Custom VOC Builder. You choose units, the parts to include, the question mix and your site, equipment and extra items. We produce a VOC aligned to those units. A VOC is not a Statement of Attainment, is not a nationally recognised outcome and is not a licence. It does not replace any licence, ticket or accreditation required by law.
3. Branding. You may build Documents with your branding, with a different company name for a particular build, or unbranded. You must have the right to use any name or logo you supply.
4. Delivery. We aim to deliver Documents within minutes, but delivery times are not guaranteed. Downloads stay available in your account while you have one.
5. Changes. We continually improve the Service and Library Content. We may add, change or remove features, and update Documents, for example when a unit of competency is superseded or a requirement changes. We will not materially reduce the core features of a paid Plan during a Period you have paid for.
6. Not a training organisation. We are not a registered training organisation, we do not assess or certify anyone, and we do not issue qualifications or statements of attainment. We are not affiliated with or endorsed by any regulator or government agency.

5. Plans, the free week and payment

1. Prices. Plan prices are shown on our website in Australian dollars and are the full amount payable, with nothing added at checkout. If we are registered for GST, the price includes GST. We issue a receipt, or a tax invoice where GST applies, for each payment.
2. Weekly billing. Paid Plans are billed weekly in advance and renew automatically each week until cancelled. By starting a paid Plan you authorise us, through our payment provider Stripe, to charge your nominated card each Period.
3. Free week. A first paid Plan may start with a free week on the Corporate plan, capped at 20 Units. A valid card is required to start it. Nothing is charged during the free week. Unless you cancel before it ends, the Plan you chose starts at the end of the free week and is charged to your card. The free week is available once per organisation, and we decide eligibility acting reasonably.
4. Changing Plans. Moving to a higher Plan takes effect immediately and you are charged the pro-rata difference for the rest of the current Period. Moving to a lower Plan takes effect from the next Period.
5. Failed payments. If a payment fails we will retry it and let you know. If it remains unpaid, your account moves to the Free plan until the amount is paid. Documents already delivered remain licensed under clause 8.
6. Price changes. We may change Plan prices by giving you at least 14 days' notice by email. The new price applies from your first Period after the notice ends. If you do not agree, you may cancel before then.
7. Payment details. Card payments are processed by Stripe. We do not see or store your full card number.

6. Units allowance and fair use

1. Each Plan includes a number of Units per Period, shown on our website. Unused Units do not carry over to the next Period.
2. When you create Documents, the Units are reserved from your allowance. If a build fails and cannot be delivered, the Units are returned to you for that Period.
3. The Corporate plan includes unlimited Units subject to fair use. Fair use means use consistent with the genuine internal needs of Your Organisation. It does not include building Documents to resell, share or supply to other organisations, or automated or bulk extraction of our Library Content. If we reasonably believe use is outside fair use, we will contact you first and may then limit the number of Units you can create.

7. Cancelling, suspension and closing your account

1. Cancelling a paid Plan. You can cancel at any time from your account. Your Plan continues until the end of the Period you have paid for, after which your account moves to the Free plan. We do not refund part Periods, except where the law requires us to.
2. Closing your account. You can ask us to close your account at any time by emailing [email protected].
3. Suspension or termination by us. We may suspend or close your account, acting reasonably, if you materially breach these Terms (including clause 8.3 or clause 11) and, where the breach can be fixed, you do not fix it within 7 days of our notice; if you do not pay amounts due; or if we are required to by law. We may act immediately without notice where there is a serious risk of harm to us, other users or the Service.
4. If we stop offering the Service, we will give you at least 30 days' notice and refund any fees paid for Periods after the Service ends.
5. Clauses 8.2 to 8.6, 9, 12, 13, 14 and 18 survive the end of these Terms.

8. Your licence to use the Documents

1. Grant. Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use, copy, print, adapt and contextualise the Documents for the internal purposes of Your Organisation. This includes training, assessing and verifying the competency of Your Organisation's own workers, learners and contractors, and, if Your Organisation provides training services, delivering that training and assessment to its own enrolled learners and clients.
2. Duration. The licence continues while you have a DocuBox account on any Plan, including the Free plan. It ends if your account is closed. When it ends you must stop using the Documents and delete or destroy all copies in your possession or control, except one archive copy you are required by law to keep for record-keeping, audit or evidence purposes.
3. Restrictions. You must not, and must not allow anyone else to:
   1. sell, resell, license, sublicense, rent, publish, share or otherwise make the Documents or Library Content available to any other organisation or the public, whether or not modified and whether or not for a fee;
   2. supply the Documents to another training provider, consultant or business, including as part of a resource package, auspicing, partnership or white-label arrangement, without our prior written consent;
   3. use the Documents or Library Content to create a product or service that competes with DocuBox;
   4. use automated tools to bulk download, scrape or extract Library Content, or use the Documents or Library Content to train or improve any artificial intelligence or machine-learning model;
   5. remove or obscure any version, licence or provenance information we include, other than branding we apply for you.
4. Ownership. We and our licensors own all intellectual property rights in the Service, the Library Content and the Documents (excluding Your Content). Nothing in these Terms transfers ownership to you. Adaptations you make remain subject to this licence.
5. Learners and workers. You may give individual learners and workers copies of the Documents they need to complete their own training or assessment. Those copies remain subject to clause 8.3.
6. Breach. If you breach clause 8.3 we may end the licence and close your account, and you must pay us a reasonable licence fee for any unauthorised use, in addition to any other remedy available to us.

9. Your Content

1. You keep ownership of Your Content. You grant us a non-exclusive, royalty-free licence to use, copy, store and adapt Your Content to provide the Service to you, including placing your name and logo on Documents.
2. You confirm you have the right to give us Your Content and that our use of it as described will not infringe anyone's rights or the law.
3. Do not include personal or sensitive information about individual workers or learners in Your Content. The Service does not need it.

10. Your responsibilities

1. Documents are a professionally developed starting point. Before use, you are responsible for reviewing them and for contextualising and validating them for your workplace, equipment, procedures, learners and purpose.
2. You are responsible for meeting the laws, standards and obligations that apply to you. These include work health and safety laws, any licensing requirements, and, if you are a registered training organisation, the standards and conditions of your registration and the requirements of your regulator.
3. You are responsible for the assessment and verification decisions made by your assessors and verifiers, and for the records you keep.
4. For high-risk work, the VOC must not be used in place of a licence that the law requires. The worker must already hold any such licence.

11. Acceptable use

You must not use the Service: in breach of any law or anyone's rights; to upload anything harmful, offensive or that you do not have the right to use; to interfere with, overload or test the security of the Service; to access it by automated means other than as we provide; or to impersonate any person or misrepresent your affiliation with any organisation.

12. Consumer guarantees and warranties

1. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited (Non-excludable Rights).
2. Subject to the Non-excludable Rights, the Service and Documents are provided "as is". To the extent permitted by law, we exclude all other warranties, including that the Service will be uninterrupted or error-free, or that Documents will meet every requirement of every user, auditor or regulator.
3. Where our liability for breach of a Non-excludable Right can lawfully be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

13. Limitation of liability

1. To the maximum extent permitted by law, and subject to clause 12, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data, goodwill or opportunity, or for any finding, penalty, sanction or condition imposed by a regulator, arising out of or in connection with the Service or these Terms, however caused.
2. To the maximum extent permitted by law, and subject to clause 12, our total liability to you for all claims arising out of or in connection with the Service or these Terms is limited to the total fees you paid us in the 3 months before the event giving rise to the claim.
3. Our liability is reduced to the extent your own acts or omissions, or your failure to review, contextualise or validate Documents as required by clause 10, contributed to the loss.

14. Indemnity

You indemnify us against any loss, liability, cost or expense (including reasonable legal costs) we incur arising from: your breach of clause 8.3 or clause 11; Your Content infringing anyone's rights; or a claim by a third party arising from your use of the Documents. Your liability under this clause is reduced to the extent the loss was caused by our negligence or breach of these Terms.

15. Privacy

We handle personal information in line with our Privacy Policy.

16. Communications

1. We send service emails (such as sign-in links, delivery notices, billing and free-week reminders, and changes to these Terms) to the email address on your account. You cannot opt out of service emails while you have an account.
2. If we send marketing emails, you can unsubscribe at any time using the link in the email.
3. Notices to us must be sent to [email protected].

17. Changes to these Terms

We may update these Terms from time to time. If a change materially affects you, we will email you at least 14 days before it takes effect. If you do not agree to the change, you may cancel your Plan or close your account before it takes effect. Otherwise, continuing to use the Service after that date means you accept the updated Terms. The version in force at any time is published at docubox.com.au/terms.

18. Disputes

1. If you have a complaint or dispute, please contact us first at [email protected]. Both of us agree to try to resolve it in good faith within 20 business days before starting proceedings, except where urgent relief is needed.
2. These Terms are governed by the laws of Queensland, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of Queensland and the courts entitled to hear appeals from them.

19. General

1. Entire agreement. These Terms, our Privacy Policy and the plan details on our website are the entire agreement between us about the Service.
2. Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign or novate these Terms to a related body corporate or to a purchaser of the Service on notice to you, provided your rights are not materially reduced.
3. Events outside our control. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party services we rely on.
4. Severability and waiver. If any part of these Terms is invalid or unenforceable, it is read down or severed and the rest continues. A failure to enforce a right is not a waiver of it.
5. Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

20. Contact us

DocuBox Pty Ltd (ACN 702 856 988)
5 Middle Barten Court, Bray Park QLD 4500
Phone (07) 3523 4879
[email protected]